Terms & Conditions
TERMS OF SERVICE
Kwik Prints
A trading name of The Easyhost Media Group
Last Updated: 23 September 2026
These Terms of Service should be read together with our Privacy Policy, which includes information about how we process personal information and the Site's use of cookies, including information relating to applicable International Chamber of Commerce (UK) guidance.
By accessing, browsing, or using the Site, or by purchasing goods or services from us, you agree to be bound by these Terms of Service.
Please read these Terms carefully before using the Site or placing an order.
1. ABOUT KWIK PRINTS
Welcome to Kwik Prints (the "Site").
Kwik Prints is a trading name of The Easyhost Media Group.
If you use this Site, purchase goods or services from the Site, or use any of our associated brands or subsidiary websites, you will be contracting with The Easyhost Media Group on the terms set out in this document.
Our associated brands and websites include:
Majesty Hosting — majestyhosting.com
Majesty Domains Reseller Domains — majesty-domains.co.uk
Majesty Names Retail Domains — majestynames.co.uk
PowerSSL SSL Certificates — powerssl.co.uk
Badge Boutique — Button Badges and Keyrings — badge-boutique.co.uk
These Terms of Service consist of:
Part 1 — General Terms and Conditions, which govern your use of the Site; and
Part 2 — Terms and Conditions of Sale, which govern the purchase and supply of goods and services.
PART 1 — GENERAL TERMS AND CONDITIONS
2. DEFINITIONS
In these Terms of Service, the following definitions apply:
"Kwik Prints", "we", "us" or "our"
Means The Easyhost Media Group, a United Kingdom-based business owned by Mr Terence Robertson.
Our registered office is:
The Easyhost Media Group
57 Sycamore Street
Ashington
Northumberland
NE63 0BE
United Kingdom
"Site"
Means the Kwik Prints e-commerce website located at:
and all subsidiary websites owned or operated by The Easyhost Media Group, including those listed in Section 1.
"Sales Terms"
Means the terms and conditions contained in Part 2 of these Terms of Service, governing the purchase and supply of goods and services through the Site.
"Customer", "you" or "your"
Means any person or business accessing the Site or purchasing goods or services from us.
3. WHAT YOU ARE ALLOWED TO DO
3.1 Purchase Goods
You may purchase goods from the Site provided that you accept these Terms of Service and the applicable Sales Terms.
The Sales Terms will apply to any contract made between you and The Easyhost Media Group for the purchase and sale of goods or services from the Site.
3.2 Browse the Site
You may browse and use the Site using a compatible web browser.
Permission to browse the Site includes permission for your browser to make transient or cached copies of parts of the Site where this occurs in the normal course of using your browser.
Such copies must only be used to facilitate your current or subsequent access to the Site.
3.3 Print Site Pages
You may print a copy of pages from the Site for your own personal and non-commercial purposes, provided that you comply with these Terms of Service and do not do anything prohibited under Section 4.
4. WHAT YOU ARE NOT ALLOWED TO DO
4.1 Under-18 Purchases
If you are under 18 years of age, you may not directly purchase goods or services from this Site.
Parents and legal guardians may purchase suitable products on behalf of individuals under 18.
4.2 Copying Site Content
Except where expressly permitted by these Terms, you may not reproduce, copy, distribute, publish, modify, or otherwise use any part of the Site without our prior written permission.
4.3 Altering the Site
You must not remove, modify, alter, interfere with, or attempt to change any part of the Site.
4.4 Commercial Use
You must not copy or use any material from the Site for commercial purposes without the prior written permission of The Easyhost Media Group.
4.5 Intellectual Property Notices
You must not remove, alter, obscure, or interfere with any copyright, trademark, intellectual property, or other proprietary rights notices contained within the original Site material or within any material copied or printed from the Site.
5. YOUR PERSONAL INFORMATION
5.1 Privacy Policy
Your use of personal information is governed by the Kwik Prints Privacy Policy, which forms part of these Terms of Service.
Our Privacy Policy explains how we collect, use, store, and protect personal information.
It also contains information concerning cookies and related technologies used by the Site.
6. INTELLECTUAL PROPERTY RIGHTS
6.1 Ownership
All intellectual property rights in material contained on the Site, including but not limited to:
text;
photographs;
images;
graphics;
designs;
sound;
trademarks;
logos;
artwork; and
other content,
are either owned by The Easyhost Media Group or have been licensed to The Easyhost Media Group by the relevant rights holder.
6.2 Permitted Use
You are only permitted to use the Site and the material contained on the Site in accordance with these Terms of Service.
Nothing in these Terms transfers ownership of any intellectual property rights to you.
7. THIRD-PARTY WEBSITES
7.1 External Links
The Site may contain links to third-party websites that are not owned, controlled, or maintained by The Easyhost Media Group.
These links are provided for your convenience only.
The inclusion of a link does not constitute an endorsement by The Easyhost Media Group of:
the third-party website;
its products;
its services; or
its content.
You access third-party websites entirely at your own risk.
7.2 Third-Party Content
We accept no responsibility for the content, availability, security, products, services, or use of third-party websites or information contained on those websites.
8. SUSPENSION AND AVAILABILITY OF THE SITE
8.1 Site Maintenance
The Easyhost Media Group may temporarily suspend the operation of the Site where necessary for:
repair;
maintenance;
technical work;
security measures;
updates;
upgrades;
changes to functionality; or
other operational reasons.
8.2 Availability
We will endeavour to keep the Site available where reasonably practicable.
However, access to the Site, or to any websites or pages linked from it, may not always be uninterrupted, continuously available, or error-free.
9. ENQUIRIES AND COMPLAINTS
If you have an enquiry, concern, or complaint about the Site, an order, or our services, please contact us using the details below.
The Easyhost Media Group
Kwik Prints Customer Services
57 Sycamore Street
Ashington
Northumberland
NE63 0BE
United Kingdom
Telephone: 07845 183237
Email: enquiries@kwikprints.uk
We will endeavour to deal with enquiries and complaints as quickly and fairly as reasonably possible.
10. CHANGES TO THESE TERMS
10.1 Changes
The Easyhost Media Group may amend these Terms of Service from time to time.
Where appropriate, we will endeavour to notify customers of significant changes by publishing a notice on the Site.
10.2 Acceptance of Updated Terms
By continuing to browse or use the Site after updated Terms have been published, you agree to be bound by the updated Terms.
We recommend reviewing these Terms each time you use the Site.
Changes to the Sales Terms will not affect orders that have already been accepted unless otherwise required by law.
11. GOVERNING LAW
These Terms of Service are governed by and interpreted in accordance with the laws of England and Wales.
Subject to any statutory consumer rights you may have, you consent to the non-exclusive jurisdiction of the courts of England and Wales in relation to disputes arising from these Terms or your use of the Site.
Nothing in these Terms is intended to remove or restrict any statutory rights that cannot legally be removed or restricted.
PART 2 — TERMS AND CONDITIONS OF SALE
12. THE SALES TERMS
These Sales Terms apply to orders placed by individual consumers and business customers.
12.1 Application
These Sales Terms govern the supply of goods and services ordered through the Site, including orders subsequently arranged by:
telephone;
email;
written correspondence; or
other similar communication.
Please read these Sales Terms carefully before placing an order.
If you do not agree with these Sales Terms, you should not place an order with us.
12.2 Changes to Sales Terms
The Easyhost Media Group reserves the right to amend the Sales Terms from time to time.
Updated Sales Terms will be published on the Site.
Any amended Sales Terms will apply to new orders from the date they are published, unless otherwise stated or required by law.
Orders already accepted will remain subject to the Sales Terms that applied at the time the order was accepted, unless otherwise required by law.
13. AVAILABILITY OF GOODS
The Easyhost Media Group may suspend, discontinue, or temporarily withdraw the supply of any goods displayed on the Site where necessary due to:
stock shortages;
supplier availability;
support or maintenance work;
content updates;
technical issues;
operational requirements; or
other legitimate business reasons.
Where an item you have ordered becomes unavailable, we will contact you where appropriate to discuss the available options.
14. BUYING GOODS FROM THE SITE
14.1 Pricing Policy
The Easyhost Media Group may change the prices of goods displayed on the Site at any time.
The applicable price for each product will be clearly displayed on the relevant product page or during the ordering process.
Applicable delivery, postage, packaging, or other charges will be displayed before you complete your order.
14.2 Conclusion of Contract of Sale
Information relating to goods and pricing displayed on the Site constitutes an invitation to treat and does not constitute an offer capable of acceptance.
Submitting an order constitutes an offer made by you to purchase the selected goods.
A legally binding contract exists only once we have accepted your order.
Acceptance will normally be confirmed by an email notification from us confirming that your order has been accepted.
We reserve the right to refuse or decline an order before acceptance where appropriate.
14.3 Payment Methods
For orders placed through the Site, The Easyhost Media Group accepts:
Credit Cards;
Debit Cards;
Mastercard;
Visa;
American Express;
Delta; and
Clearpay via Square, where available and subject to applicable eligibility and provider terms.
You must provide accurate payment information.
The cardholder's name and billing address must be provided accurately and, where applicable, correspond with the details held by your card issuer.
Your payment method will be charged when The Easyhost Media Group confirms acceptance of your order.
14.4 Ownership of Goods
Ownership or title to any product will not pass to you until payment for that product has been received in full.
15. DEPOSITS FOR LARGE, CUSTOM AND BESPOKE ORDERS
15.1 Deposit Requirement
For large, bulk, commercial, high-value, or bespoke orders, including custom trade work and large-batch printing, The Easyhost Media Group reserves the right to require a deposit before production begins.
Unless otherwise agreed in writing, the deposit will typically be 50% of the total order value.
15.2 Commencement of Work
Production, proofing, preparation, or purchasing of materials will not commence until the required deposit funds have been received and cleared.
15.3 Final Balance
The remaining balance must be paid in full before the order is collected or dispatched.
15.4 Cancellation Following Commencement of Work
If you cancel a bespoke, bulk, commercial, or custom order after production, preparation, proofing, or other work has commenced, the deposit may be retained to cover costs reasonably incurred.
Such costs may include:
raw materials;
setup time;
artwork preparation;
proofing;
production preparation;
processing fees; and
other costs associated with the order.
This provision is subject to any statutory rights that apply.
16. DELIVERY AND COLLECTION
16.1 Collection
Customers may collect completed orders free of charge once we have notified them by email or text message that the order is ready for collection.
16.2 Standard and Express Couriers
Delivery charges are based on predetermined rate bands supplied by our courier partners, which may include services such as InPost and DHL.
Further details are provided in our Delivery Policy.
16.3 Delivery Notifications
Our courier partners may contact you by text message and/or email using the contact details provided at checkout.
These communications may provide:
tracking information;
delivery updates;
estimated delivery times; and/or
delivery-window options.
16.4 Delivery Address
If you require delivery to an address other than your billing address, you must complete the relevant delivery address fields during checkout.
We can only deliver each individual order to one delivery address.
17. OUT-OF-STOCK ITEMS
If any item you have selected becomes unavailable, The Easyhost Media Group will contact you by telephone or email where appropriate.
Depending on the circumstances, available options may include:
alternative stock;
an alternative product;
an estimated waiting time;
a revised delivery date; or
cancellation and a refund.
18. IMAGE QUALITY AND ARTWORK SPECIFICATIONS
18.1 Customer Responsibility
Final print quality depends directly on the quality and resolution of the artwork or photograph supplied.
Customers should provide high-resolution images wherever possible.
For most print applications, 300 DPI is recommended.
Screenshots, low-resolution social media downloads, compressed images, or other low-quality source files may result in poor, blurry, pixelated, or otherwise reduced-quality prints.
Kwik Prints cannot guarantee the quality of a final print where the source artwork supplied by the customer is of insufficient quality.
18.2 Cropping and Formatting
Kwik Prints reserves the right to crop, scale, resize, format, or otherwise adjust uploaded images where reasonably necessary to fit product dimensions, print templates, proportions, or production requirements.
Unless specific layout instructions have been agreed in writing, such adjustments may be made without prior notice.
18.3 Right of Refusal
We reserve the right to pause, refuse, or cancel an order where uploaded images or artwork are unsuitable for printing or cannot reasonably be reproduced.
We may also refuse or pause an order where there are legitimate legal, copyright, trademark, safety, or production concerns.
19. COPYRIGHT AND INTELLECTUAL PROPERTY POLICY
19.1 Customer Warranty
By uploading artwork, logos, photographs, graphics, designs, or other material to Kwik Prints, you confirm that:
you own the copyright, trademark, or other relevant intellectual property rights; or
you have obtained written permission or authorisation from the relevant rights holder to reproduce the material.
You are responsible for ensuring that material supplied by you does not infringe the intellectual property rights of any third party.
19.2 Authorisation Proof
Where requested, you must provide written evidence that you have permission to reproduce submitted material.
Authorisation documents should be emailed to:
Please include your Order Number in the subject line.
19.3 Copyright and Trademark Concerns
If an order is cancelled because of copyright or trademark infringement, suspected infringement, or because you fail to provide requested proof of authorisation, any refund or credit will be dealt with in accordance with applicable law and the circumstances of the order.
Where permitted by law, we may issue a Store Credit refund rather than refunding the payment to the original payment method.
Any third-party payment processing fees that are genuinely non-refundable to us may be deducted where legally permissible.
Nothing in this section affects any statutory rights that cannot legally be excluded.
20. RETURNS, CANCELLATIONS AND CONSUMER RIGHTS
Nothing in these Terms is intended to exclude, restrict, or otherwise limit any statutory rights that cannot legally be excluded or restricted.
20.1 Standard / Generic / Non-Personalised Goods
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers may have a legal right to cancel an order for standard, generic, and non-personalised goods within 14 calendar days of receiving the goods.
Where this cancellation right applies, returned goods must be:
unused;
in their original condition where reasonably possible; and
securely packaged.
Refunds for eligible generic returns will be processed to the original payment method within the applicable statutory timeframe.
20.2 Truly Personalised and Bespoke Goods — Cancellation Exclusion
Under Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right to cancel does not apply to goods made to the consumer's specifications or which are clearly personalised.
Personalised Items
Products incorporating your:
uploaded personal photographs;
custom names;
bespoke graphics;
customer-specific artwork;
personalised wording;
personalised logos; or
other customer-specific information
are made specifically for you.
Accordingly, such products are non-returnable and non-refundable for change of mind or customer error, subject to your statutory rights.
Customer error includes, but is not limited to:
typographical errors or spelling mistakes in information supplied by you;
selecting an incorrect size;
selecting an incorrect product or specification;
supplying incorrect information;
supplying an unsuitable image;
supplying a low-quality original image; or
approving artwork or a proof containing information supplied or approved by you.
Customers are responsible for checking all information, artwork, photographs, sizes, specifications, names, wording, and other details supplied to us before production begins.
This exclusion does not affect your statutory rights where goods are faulty, defective, damaged, incorrectly produced by us, not as described, or otherwise fail to comply with applicable consumer legislation.
20.3 Damaged, Defective, or Faulty Goods
Under the Consumer Rights Act 2015, all goods supplied must be:
as described;
fit for purpose; and
of satisfactory quality.
If an item arrives damaged, defective, faulty, or misprinted due to an error on our part, you are entitled to the appropriate statutory remedy, which may include a full replacement or refund, depending on the circumstances.
Consumers may have a 30-day short-term right to reject goods that do not conform to the contract.
Reporting a Fault
Please contact Kwik Prints Customer Services if you believe an item is damaged, defective, faulty, or has been incorrectly printed.
We may request:
photographs of the item;
photographs of the packaging;
video evidence where appropriate;
a description of the defect; and
your Order Number.
This evidence allows us to investigate the issue and determine the appropriate remedy.
Where a return is required for verified faulty or defective goods that are our responsibility, reasonable return postage costs will be covered by Kwik Prints in accordance with applicable law.
Nothing in this section affects or limits any statutory consumer rights.
21. CUSTOMER SERVICE AND CONDUCT
The Easyhost Media Group values every customer and strives to resolve all issues as quickly, professionally, and fairly as possible.
We understand that customers may sometimes be frustrated or unhappy with an order or service. We will endeavour to provide customers with a reasonable opportunity to raise and explain their concerns.
However, our employees, management, directors, contractors, and representatives are entitled to work in an environment free from abuse, harassment, discrimination, and threats.
21.1 Abuse of Staff and the Equality Act 2010
The company will not tolerate abuse directed towards its employees, management, directors, contractors, or representatives.
This includes any form of discrimination or harassment linked to protected characteristics under the Equality Act 2010, as well as:
physical threats;
intimidation;
verbal abuse;
threatening or aggressive behaviour;
abusive or excessive swearing directed at staff;
derogatory personal comments;
discriminatory language;
harassment; or
any other behaviour that creates an unsafe, intimidating, or unacceptable working environment.
21.2 Consequences of Abusive or Unacceptable Conduct
Any serious abusive, threatening, discriminatory, or harassing behaviour may result in an immediate and permanent ban across all websites, services, and facilities operated by The Easyhost Media Group, where appropriate and lawful.
This may include:
refusing to accept future orders;
terminating access to services;
withdrawing service facilities;
restricting future communications;
requiring all future communication to take place in writing;
permanently restricting access to websites operated by The Easyhost Media Group; and/or
refusing further commercial dealings.
In severe cases, or where a criminal act is suspected, the incident may be reported directly to the police or other appropriate authorities.
We reserve the right to take immediate action where necessary to protect our employees, customers, premises, systems, or business operations.
Any action taken under this section remains subject to applicable law and does not remove or restrict any statutory rights that cannot legally be excluded.
22. CONTACT INFORMATION
For enquiries, complaints, order-related matters, or customer service issues, please contact:
The Easyhost Media Group
Kwik Prints Customer Services
57 Sycamore Street
Ashington
Northumberland
NE63 0BE
United Kingdom
Telephone: 07845 183237
Email: enquiries@kwikprints.uk
Website: https://kwikprints.uk
23. RELATED POLICIES
These Terms of Service should be read together with any other policies published on the Site, including:
- Privacy Policy
- Copyright & Intellectual Property Policy
- Delivery Policy
- Returns and Refunds Policy
- Cookie Policy
Where a specific policy contains additional information about a particular service or process, that policy should be read together with these Terms of Service.
24. SEVERABILITY
If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary, and the remaining provisions will continue to apply to the fullest extent permitted by law.
25. STATUTORY RIGHTS
Nothing in these Terms of Service affects any statutory rights or legal protections that you have as a consumer and that cannot legally be excluded, restricted, or waived.
Where these Terms contain provisions relating to returns, refunds, cancellations, personalised goods, deposits, or other matters, those provisions apply subject to applicable law.
26. ENTIRE TERMS
These Terms of Service, together with the policies and documents expressly referred to within them, set out the terms governing your use of the Site and your purchase of goods and services from Kwik Prints.
Kwik Prints
A trading name of The Easyhost Media Group
57 Sycamore Street, Ashington, Northumberland, NE63 0BE, United Kingdom
Telephone: 07845 183237
Email: enquiries@kwikprints.uk
Website: kwikprints.uk
Last Updated: 23 September 2026
© 2026 The Easyhost Media Group. All rights reserved.