Delivery Information

Delivery Information

We know how important fast and safe delivery is to you, so we ensure that all our gifts are delivered in the shortest time possible!

We offer multiple delivery options to suit your needs! As some of our gifts take longer to make than others, sometimes your order will arrive in multiple deliveries.

IMPACT OF CORONAVIRUS ON DELIVERIES

Whilst we continue to operate and dispatch orders, due to the Covid19 virus, some delays in delivery may occur. This is often due to staff shortages and therefore may differ locally. For that reason, we cannot be specific about where any delays may occur, but Royal Mail does continue to make deliveries as normal where possible.

One change that has occurred is that Royal Mail will no longer deliver cards or letters on Saturdays until further notice.

Delivery carriers, including Royal Mail, have now implemented social distancing policies. This means that during your delivery you will no longer be asked to sign an electronic device on delivery and their staff will not physically hand the parcel to you.

ROYAL MAIL SERVICES

Delivery Method	Delivery Timescale
Express Tracked (Royal Mail Tracked 24)	95% arrive the day after despatch*
Standard Tracked (Royal Mail Tracked 48)	97.5% of orders arrive 2 days after despatch, and almost all within 3 days*
Express (Royal Mail 24 - 1st Class)	90% arrive the day after despatch*
Standard (Royal Mail 48 - 2nd Class)	2-3 Working Days*

*You'll receive an email from us once your items are despatched. This is when your delivery timescale will begin.

Please note Royal Mail advises that delivery to some remote areas of the UK, such as Northern Scotland and outlying islands may take longer than stated.

ROYAL MAIL TRACKED EXPLAINED

When your parcel is despatched from us, you will receive a Royal Mail tracking number & link in an email - you can use this to check the status of your delivery.

If Royal Mail is unable to deliver, a calling card will be left at your address with the next steps to arrange collection, or you can visit the Royal Mail link to arrange re-delivery or delivery to a local post office.

Please note: Royal Mail Tracked services are only offered on parcel-sized orders.

Your order will arrive between 7.30 am-8 pm on your chosen day. Please ensure someone is present at the address, as someone will need to sign for your parcel.

COURIER

Some orders will be sent via courier

The standard delivery time for couriers is 3-5 Working days

Our courier will contact you via text message and/or email, so please leave your mobile number and email address on the checkout page. They'll let you know when to expect your parcel and ask for any extra delivery information; such as leaving the parcel with a neighbour.

RETURNS

As a valued customer we want you to be happy with what you’ve ordered. If you’re not completely satisfied with the product(s) you’ve bought then simply return it to us at any time within 14 working days of receipt. This offer excludes Personalised and Made to Order items.