REFUND POLICY

Please note that what we sell are classed as personalised gift items or custom-made merchandise, so once the order has been confirmed then it cannot be cancelled as per The Consumer Contracts Regulations.

Once our items reach the processing stage they cannot be cancelled or refunded.

Our items are made to order or personalised 

The Consumer Contracts Regulations

Your right to a refund

You should get a refund within 14 days of either the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. 

Exemptions

There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel.

These include, CDs, DVDs or software if you've broken the seal on the wrapping, perishable items and tailor-made or personalised items. They also include goods with a seal for health protection and hygiene reasons that's been broken.

Also included are goods that have been mixed inseparably with other items after delivery.

Always check the terms and conditions

The minimum cancellation period that you must be given is 14 days but many sellers choose to exceed this, so always check the terms and conditions in case you have longer to change your mind.

DEPOSITS

If you place a large order then you will be requested to pay a 50% NON-refundable deposit via bank transfer to secure the order.   This deposit will be used to part-fund the cost of the blanks